Refund and Returns Policy
Effective Date: December 13, 2024
Thank you for shopping at Quova. We strive to offer high-quality products and services, but if you are not completely satisfied with your purchase, we are here to help. Please read this Refund and Returns Policy carefully to understand your rights.
1. Return Policy
We accept returns within 30 days of the delivery date. To qualify for a return:
- The item must be unused, in the same condition that you received it, and in its original packaging.
- Proof of purchase, such as a receipt or order confirmation, is required.
- Non-returnable items include gift cards, downloadable software products, and certain health and personal care items.
a. Steps for Returning an Item
- Contact Us: To initiate a return, contact our customer service team at info@quova.site with your order details and reason for return.
- Receive Return Instructions: We will provide you with return instructions and a return shipping address.
- Ship the Item Back: You will be responsible for the shipping costs unless the return is due to an error on our part (e.g., incorrect or damaged item).
- Refund Processing: Once we receive the returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, we will initiate a refund to your original method of payment.
2. Refund Policy
We offer refunds for returned products that meet the above return conditions. The following guidelines apply:
- Refund Method: Refunds will be credited to your original payment method.
- Processing Time: Please allow up to 7-10 business days for the refund to appear in your account, depending on your payment provider.
- Partial Refunds: If an item is returned in a condition that is not as originally shipped, or is missing parts, we may issue a partial refund or charge a restocking fee.
3. Exchanges
If you wish to exchange an item for a different size, color, or model, please return the original item following the steps above and place a new order for the item you wish to exchange.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@quova.site. We may request photos of the damage to assess the issue. In these cases, we will offer a full refund or send you a replacement at no additional cost.
5. Sale Items
Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded unless they are defective or damaged.
6. Shipping Costs
Shipping costs for returns are non-refundable unless the return is due to our error (e.g., wrong item or damaged goods). You will be responsible for the return shipping costs, which may vary based on your location.
7. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account or credit card statement. Then contact your payment provider, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at info@quova.site.
8. Exemptions
Some items are exempt from being returned, including:
- Perishable goods
- Custom or personalized items
- Digital downloads or software products
- Health and personal care items
9. Changes to This Policy
We reserve the right to update or change this Refund and Returns Policy at any time. All changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions about our Refund and Returns Policy, please contact us at:
Address: 13296 Mango Dr, Del Mar, California
Phone: (781) 829-9923
Email: info@quova.site